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Password reset

Forgot your email?

If you are unsure of the email address that you used to register with us please contact our Customer Support team in order to retrieve your details. They can be reached at:

phone +44 20 7645 0777
customersupport@cisi.org
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Forgot your password?

It happens to all of us sometimes. Just enter your registered email address below and we will send you instructions on how to reset your password. If you have previously locked your account with 5 unsuccessful sign in attempts you will need to contact us in order to unlock your account first.

Change your password


Choose your password

To keep your password secure please choose a new password that contains the following elements:

  • A minimum of 12 characters
  • A capital letter
  • A lowercase letter
  • A number
  • One of these special characters: . @ $ ! % * # ? & £ ^ -

Change your password


Choose your password

To keep your password secure please choose a new password that contains the following elements:

  • A minimum of 12 characters
  • A capital letter
  • A lowercase letter
  • A number
  • One of these special characters: . @ $ ! % * # ? & £ ^ -

Please note: Your account will be locked after 5 unsuccessful sign in attempts. To unlock your account or for any other sign in problems please contact us.


If you have any trouble logging, you can reset your password here, if the problem persists please contact our Customer Support team on:

+44 20 7645 0777
customersupport@cisi.org

Register to make a purchase

In order to make a purchase from the CISI you must be either a member or a registered customer. Click the link below to proceed to register as a new customer.

Register as a customer

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Over 50,000 members already take advantage of the benefits of membership. You can find out why, and how you can join them, below.

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